What to do if I can not use my eSIM while abroad?

When you can’t use your eSIM, it can result from a variety of reasons, such as configuration errors, being in an area with weak signal reception, or having your phone in airplane mode.

We have provided very detailed instructions on how to set up eSIM before traveling abroad. If you encounter any problems while using eSIM, we are always here to support you online through social media channels, email, or you can contact us directly through our hotline to resolve your problems.

You can reach out to us at any time if you are unable to use eSIM. 

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