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PAYMENT & ORDER
Policy Area Details
Product Descriptions

Each eSIM product page will include: 

  • Clear description of the product (data allowance, validity period, supported countries/regions, restrictions)
  • Transparent pricing, including any taxes or additional fees
Payment Methods
  • We accept payments through PayPal, PayPal Pro (credit/debit cards, PayPal balance).
  • We may accept additional payment methods, which will be listed on the checkout page (Visa/Mastercard/Apple Pay…)
Order Confirmation
  • You will receive an email confirmation immediately after placing your order, including a summary, total cost, and estimated delivery/activation timeframe.
Delivery/Activation
  • eSIMs are delivered electronically (QR code via email or through our application).
  • Follow the instructions provided to install and activate your eSIM.
  • Estimated eSIM delivery/activation time: [timeframe]
Customer Support
Security
  • Your payment information is secured through PayPal Pro's encryption, and fraud protection measures.
  • Handle through PCI DSS Compliant Payment Processors.
Disputes
  • Payment disputes can be filed through PayPal's Resolution Center.
  • Upon any dispute arising, please contact our Customer Support Department to further process any issues.

Frequently Asked Questions:

What if my payment has failed?

There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team via email: hello@esimglobal.org with subject 'Fail Payment' and provide your details and/or screenshot of trouble (if can)

Where is my order confirmation number?

An order confirmation number is only generated for online orders - once you've successfully placed your order online, you will receive an email containing the details of your order.

Did not receive your Order Confirmation?

Let us help you! Contact our Customer Service Team via email: hello@esimglobal.org with subject 'Order Checking'

Why does my order status show 'Payment Pending'?

Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn't get a payment failure email?

Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: hello@esimglobal.org with subject 'Payment Pending' and we'll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?

Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: hello@esimglobal.org with subject 'Order Whereabouts' as the concern.

Do you process orders during Public Holidays?

Our eSIM processing procedure is an automated system, therefore you can still place your order, and receive it at anytime. If there are any issue from the process, please reach out to our Customer Support Department 24/7 through our hotline, email or directly through our Website esimglobal.org

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