What should I do if the eSIM gets stuck activating on my iOS device?

Sometimes, eSIM can get stuck halfway through the activation process on your iOS device. This typically occurs when you've installed an eSIM but haven't reached your destination yet.

Rest assured that your eSIM has been successfully installed, even if it displays [Activating] or [Activation failure]. The activation process will automatically be completed when you arrive at your destination, and are within a mobile network coverage area.

Remember that even if your eSIM shows the notification that states [Activating], you can still use other features that don't rely on network connectivity.

If you still can not activate your eSIM, please don't hesitate to contact the eSIM ONE Customer Support Department through our social media channels, or through our hotline. We are always here 24/7 to support you.

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